How It Works
Simple By Design.
What we do isn’t complicated. We just do it really well. And your part is even simpler.
- You forward your line
- We answer, your way
- You get the message
You forward your line to us, we answer it the way you want it answered, and you get the message however you prefer.
Start to Finish
Four Steps. Every Call.
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You forward your line.
Your calls ring to us instead of to an empty desk.
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We answer in your company name.
Your greeting, your script, your instructions.
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We gather what you need.
Messages, caller details, appointment requests, spam. Whatever your account calls for.
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You get it your way.
Text. Email. Voicemail delivery. Or our live Contact Agent connects the call straight to your phone.
Coverage NightsWeekendsHolidaysOverflow hoursAround the clock
You tell us when, live agent or automated IVR, and you can change your hours at a moment’s notice.
Call us, and we’ll size a plan in about five minutes.
Your Script
We Don’t Improvise.
Before your first call ever rings, we learn how you’d answer it yourself. Your greeting. Your questions. What counts as an emergency. And what to do with the call or message.
That becomes a script built specifically for your account, inside our own system. When your phone rings, your Contact Agent isn't guessing. The next step is on the screen in front of them, and so is the one after that.
It works like turn-by-turn directions for a phone call. Whatever your caller says, there's already a path for it. And a transcript, documented by Bella, our AI assistant that works in the background of every call.
You read the script before we go live. If we misunderstood something, tell us, and we'll fix it. Nothing goes live until you say so.
Incoming call
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If
Caller has an emergency
Then
Dispatch to on-call
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If
Caller wants a quote
Then
Take details, send to sales
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If
Caller is an existing customer
Then
Message to account owner
Before You Go Live
Usually, One Business Day.
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We talk.
A short call to learn how your calls come in, what you want done with them, and when you need us. You'll get plan options and real pricing on that call, plus a follow-up email with everything we discussed.
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We build.
Our client services team collects the details and programs your account.
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You approve, and we go live.
Once you sign off on the script, we give you your forwarding number. Most customers are answering calls through us within one business day.
Day 1 You’re live.
Coming From Another Service?
Simpler Than You’d Think.
We give you a phone number. You forward your line to it. That's the whole transition.
If you're with a major carrier or using a virtual number, it's a few minutes in your account settings. And if you're not sure how your calls currently get where they go, tell us who your provider is, and we'll walk you through it over the phone.
Your number doesn't change. Your callers won't notice anything except that someone picks up.
Your business line
Your number stays the same
Answer National
Someone picks up
After You’re Live
Your Account Isn’t Set in Stone.
Businesses change. Your script should keep up.
- New on-call employee
- Winter hours
- New caller question
New employee on the on-call rotation? Different hours for the winter? A question you want us to start asking every caller? Call us or send it over, and we'll update your script. Most changes are live the same day.
And if you're ever not sure whether your setup still fits, call us and ask. We'll tell you honestly, even if the honest answer is a cheaper plan.
Ready When You Are
Let’s Get Your Phone Answered.
Call us, and we’ll size a plan in about five minutes. Or leave your details, and we’ll call you.